FAQ

At Airmage Media Productions, we’re here to make your life easier, your vision clearer, and your content better than you imagined. Below are answers to our most common questions — with a few extra insights to help you feel completely confident when working with us!

What’s your turnaround time?

We’re fast — and flexible!For urgent projects, we proudly offer next-day photo delivery (within 24–48 hours) and video delivery within 72 hours if needed. For standard projects, photo turnaround time is typically 1–3 weeks, while video production ranges from 2–4 weeks depending on complexity.Need it faster? Just ask — we’ll tailor our delivery to your timeline.

Are your drone pilots certified?

Absolutely — and we go way beyond just checking a box.Our drone pilots are FAA Part 107 licensed, with over 1,000+ drone flight hours under our belts. We’ve safely flown for clients around the world and serve as the primary drone pilots for NC State University.We take drone safety and skill seriously — because your project deserves the best.

Do you follow drone laws and airspace rules?

Yes — to the letter.We perform detailed pre-flight planning for every drone shoot. We always adhere to FAA Part 107 regulations, including the 400 ft altitude limit, and we never fly over restricted zones without proper authorization.We thoroughly check airspace for restrictions, obtain necessary waivers, and ensure every flight is safe, legal, and hassle-free.

Are you insured?

Yes! Your peace of mind is our priority.We carry up to $5 million in liability insurance, automatically included in all our drone and aerial productions.This protects you, your property, your event attendees, and our crew. We’re happy to provide documentation upon request.

Who handles the editing and post-production?

We do — all of it!We’re a full-service team that handles your project from start to finish, including:• Storyboarding & concept planning• Filming & photography• Post-production editing• Color correction & color grading• Sound design, SFX, VFX• Final delivery — in formats tailored to your needsEverything stays in-house to ensure consistent quality and a personalized experience. We work closely with you throughout the process to nail your vision.

What if I’m not happy with the final product?

We’re not happy unless you are.While we don’t offer a money-back guarantee, we do offer a 100% Satisfaction Guarantee.If you’re not satisfied with the result, we will reshoot, re-edit, or revise until you’re thrilled with the final deliverables.

What kinds of projects do you cover?

We do it all — seriously!Whether you’re a large corporation, a growing brand, or an individual planning a once-in-a-lifetime event, we’ve got you covered.Our specialties include:• Commercials & advertisements• Testimonial and brand story videos• Event photo & video• Social media reels & promo content• Product photography & restaurant visuals• Headshots & lifestyle portraits• Real estate HDR photos, walkthrough videos, drone coverage & 360 tours• Monthly construction progress documentation• Hotel, resort & tourism marketing content• Website media content• Full-service social media management

Do you charge for travel?

We try to keep it simple and transparent.We include a 20-mile round trip of travel at no additional cost. For distances beyond that, we charge a per-mile rate.For out-of-state or international shoots, we’ll discuss and agree on any travel and lodging costs upfront — no surprises.

What formats will I receive my final media in?

You’ll get exactly what you need — and more.We provide:• High-resolution 300 DPI images for print• Web-optimized versions for speed and SEO• Social media crops for clean, sharp posts• Video files optimized for web, YouTube, reels, or internal useAdditional formats are available upon request.

Can I get a quote before committing?

Of course!We offer FREE custom proposals and strategy calls.Just hop on a quick 5–10 minute call with us and we’ll ask about your goals, budget, and timeline.Then we’ll send you custom package options — no pressure, just options that fit exactly what you’re looking for.

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